Privacy Policy

 

TRIPLE POINT SOCIAL HOUSING REIT PLC

This policy

This is Triple Point Social Housing REIT Plc's ("we", "us", "our") data protection and privacy policy for www.triplepointreit.com (" Site ") that explains who we are, why and how we process your personal information (also referred to here as personal data) and your rights and how to contact us if you need to.

Our contact details are set out at the end of this policy. We are the controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise).

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Information we collect about you

We may process your personal data if you contact us to find out more information about investment opportunities or our business.

Information we collect from you or from a third party

We may process your personal data that we have either obtained from you, or obtained from somewhere else. Personal data which is not collected directly from you may be collected:

  • If you use any websites operated by us.

  • From third parties we work closely with (including, for example, business partners, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

 

Personal data relating to you that we process may include:

  • Your name and contact details.

  • Information about you that you give us by communicating with us by phone, by e-mail, or via our website, or otherwise.

  • Information about events to which you or your colleagues are invited, and your personal information and preferences to the extent that this information is relevant to organising and managing those events (for example, your dietary requirements).

  • Information relating to you that you give us or we otherwise obtain when you visit us (for example, if you sign in or are recorded on CCTV while visiting us).

  • Information that we obtain from you when you use our website may include:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

 

  1. Cookies and other technologies

Our Site uses cookies and/or other similar technologies to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our Site uses cookies and similar technologies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.  

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this.  We also give you information about how to disable cookies below. However, you may not be able to take full advantage of our website if you do so.

A number of cookies and similar technologies we use last only for the duration of your web session and expire when you close your browser. Others are used to remember you when you return to the Site and will last for longer.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.


Find out more

We use the following types of cookies:

  • Strictly necessary cookies . These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies . They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies . These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).

 

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. 


If you want to disable cookies on our site, you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.   Further details on how to disable cookies for the most popular browsers are set out below:


For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”

2. Click on the “privacy” tab

3. Select the setting the appropriate setting


For Google Chrome:

1. Choose Settings> Advanced

2. Under "Privacy and security," click “Content settings”.

3. Click “Cookies”


For Safari:

1. Choose Preferences > Privacy

2. Click on “Remove all Website Data”


For Mozilla firefox:

1. Choose the menu “tools” then “Options”

2. Click on the icon “privacy”

3. Find the menu “cookie” and select the relevant options


For Opera 6.0 and further:

1. Choose the menu Files”> “Preferences”

2. Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.


How we use your information

  • Information you give to us:

  • We will use this information to:

  • Respond to any queries or concerns that you raise with us, including providing you with information about our products or services we feel may interest you.

  • Ensure in our legitimate interests that:

    • content from our Site is presented in the most effective manner for you and for your computer;

    • we provide you or the company you work for with the information, products and services you request from us.

  • Information we collect about you from your use of our website

  • We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:

  • To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

  • To keep our Site safe and secure.

  • To improve our Site to ensure that content is presented in the most effective manner for you and for your computer.

  • Information we receive from other sources

We may combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

  • Our promotional updates and communications

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications by email about opportunities and developments with us.

You can also request that we send marketing material to a non-personal email address instead of one which identifies you as an individual.


Who we give your information to

We may share your personal data with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy.

  • Appropriate third parties including:

  • our business partners, customers, suppliers and sub-contractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you or the person that you work for;

  • our auditors, legal advisors and other professional advisors or service providers;

  • In relation to information obtained via our website:

  • analytics and search engine providers that assist us in the improvement and optimisation of our Site and subject to the cookie section of this policy.

 

Other disclosures we may make

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.

  • If Triple Point Social Housing REIT plc or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you or the company you work for; or to protect the rights, property, or safety of Triple Point Social Housing REIT plc, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

 

Where do we store your information?

The data that we process in relation to you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") that may not be subject to equivalent data protection law. It may also be processed by staff situated outside the EEA who work for us or for one of our suppliers.


We may transfer your personal information outside the EEA:

  • In order to store it.

  • In order to enable us to provide goods or services to and fulfil our contract with you or the company your work for. This includes order fulfilment, processing of payment details, and the provision of support services.

  • Where we are legally required to do so.

  • In order to facilitate the operation of our group of businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights.

 

We may transfer your personal information to the following countries and using the following safeguards outside the EE A:

Where your information is transferred outside the EEA, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.


How we protect your information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

 

How long we keep your information

We retain personal data for as long as is appropriate under applicable data protection law. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.


Your rights

  • You have the right under certain circumstances:

  • to be provided with a copy of your personal data held by us;

  • to request the rectification or erasure of your personal data held by us;

  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);

  • to object to the further processing of your personal data, including the right to object to marketing (as mentioned in 'Our promotional updates and communications' section;

  • to request that your provided personal data be moved to a third party.

 

Your right to withdraw consent:

Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us [link to contact us section]. You can also change your marketing preferences at any time as described in 'Our promotional updates and communications' section;

 

How to exercise your rights

You can also exercise the rights listed above at any time by contacting us at contact@triplepoint.co.uk .

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html ). The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.


Changes to this policy

Any changes we make to our privacy policy in future will be posted on our Site and, in relation to substantive changes, will be notified to you by e-mail. This policy was last updated on 18 July 2018.


Contact us

If you have any questions about this privacy policy, please contact us by email at contact@triplepoint.co.uk

Triple Point Social Housing REIT Plc, 18 St. Swithin’s Lane, London, EC4N 8AD.


Location

18 St. Swithin’s Lane

London

EC4N 8AD

United Kingdom